Cheapest Airfare To Vancouver - How to Create Exceptional Customer Service By Walking the Path from Sea Level to See Level

Have you taken that walk lately? 000 foot viewpoint, however to make that experience exceptional demands a walk to see level or what some call the 30. Smell and feel at ground level or sea level, touch, taste, hear, the customer experience is all about what your customers see.

However it does not provide for the bigger picture; viewing your business from Sea Level is necessary to ensure consistency of service. This is Sea Level where people see only the trees and not the forest. Many organizations hired outside secret shoppers to experience what their customers experience upon entering their places of business, to improve customer service.

Their decisions may be disconnected from the purpose of business that being building loyal customers or what I like to call ravings fans, until management has the opportunity to experience both Sea Level and See Level. Many times this viewpoint is obscured by clouds and existing knowledge that may be fairly old, unfortunately. 000 foot viewpoint, management has the ability to see at the 30.

Let me explain. The point of connection is conflicts with the operating systems and this creates unsatisfied customers, in many cases. Taste or feel, smell, touch, hear, from these systems are the points of connection that your customers see. The Seal Level viewpoint is really about the people systems in your business.

This point of connection upset me because I could not believe that they were charging me for two returned drinks that they acknowledged were not satisfactory. The first thing I saw was a charge for both of the returned beverages, when the bill came, however. The meal was served and it was better than average. She then asked what I would like to drink and said a glass of wine would be fine. The manager apologized and said that I would not be charged for either of them, after receiving and returning two adult beverages with "floaters" in them. We went for lunch at a theme restaurant, during a recent outing with my daughter.

She said that for accounting reasons (point of potential - operating systems that being procedures) the drinks must be accounted for. So I called the manager over and asked her to explain. But I did not see a charge for the glass of wine or a credit, i saw a credit for the two drinks, then as I scanned down the bill.

I will not be returning to this restaurant. This manager did not understand that this unresolved problem was not resolved to my expectations. Her reply was the standard that is not our policy - another operating system. I asked then why could she not take both returned drinks off her card, so? She quickly responded that came off her master receipt. But asked about the glass of wine, i understood this reasoning.

It is many times the small stuff that really bothers us the most, for in life. Just think how many times something small and potentially insignificant caused you to take further action? It truly was not, nOTE: Even though this sounds trite.

We thanked her again and gave her a 25% tip. But I wanted to explain it to you so that you would not think you were being charged, we need to keep track of our food sales. But there is a credit on the bottom of the bill, she carefully explains that the dessert was listed as a charge, when the server brings the check. The waitress brings out a dessert compliments of the manager in celebration of our special day, at the conclusion of the meal. Very good, the meal was served and it was very, again. We tell the server that we are celebrating our anniversary. My husband and I go to another national theme steakhouse, one week later.

For her action was proactive and a possible unresolved customer problem never reared its ugly head. She truly understood that both points are critical in developing the exceptional customer service experience, even though she was not management. This server understood the points of connection that being the receipt and wanted to make sure that we understood the other points of potential the policy.

He said that she was one of his top trainers. I shared how much I appreciated the waitress explaining the receipt. We had the opportunity to personally thank the manager for his unexpected generosity, before we left.

Then they know that they are true to the purpose of business that being customer loyalty, and when they can share this perspective with their employees such as the waitress in the second experience. Management does need to walk from Sea Level to See Level if they truly want to build loyal customers who rave to their family and friends about their products and services.